Quick tips when submitting your photo:       

  1.  Be sure that photos are not in “live” mode.
  2. Photos that are too big will display a message stating the photo cannot be greater than 2MB, please crop the photo until it is just around your face and re-submit.
  3. Photos that are too small will display a message stating the photo must be greater than 300KB.  Try taking a photo using the rear-facing camera and re-submitting.

If you continue having problems uploading a photo, please contact the Action Card office.  Email or call 205-348-2288 or 1-800-474-2288

*Heavily filtered photos will not be accepted (i.e. Snapchat).

** Filters will also affect the size of the photo.



    Criteria for photos:


  • Current color photo in jpg format
  • Neutral color and smooth background
  • Centered and front view of full face
  • Cropped from just above the top of the head to the collarbone
  • Proper lighting
  • Eyes open and visible
  • Wear prescription glasses if you normally do so
  • Photo size between 300KB to 2MB.


  • Wear hats, sunglasses or other items that obscure the face
  • Glare on glasses; closed eyes
  • Shadows on the face
  • Other visible people, pets or objects in the photo
  • Inappropriate expressions
  • Group Photos
  • Blurry Photos
  • Black and White photos
  • Photos with your hand resting on your face
  • Crop off the top of your head or side angle your face