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ACT Card in Google Wallet
FAQ’s
- [wpex more=”I am not having success adding my Action Card to Google Wallet. Who can help me?” less=”I am not having success adding my Action Card to Google Wallet. Who can help me?”]Contact the Action Card Office at 205-348-2288 or email action.card@ua.edu . Business hours are Monday – Friday from 8 a.m. – 5 p.m.[/wpex]
- [wpex more=”How do I verify my term enrollment status?” less=”How do I verify my term enrollment status?”]
- Current Students: Financially cleared and your schedule is confirmed for the term plus your enrollment is Main Campus based
- Orientation Students: Registration for a Bama Bound session plus an approved photo submittal
- Employees: Current Payroll Action employment date[/wpex]
- [wpex more=”I need to change or recover my myBama password?” less=”I need to change or recover my myBama password?”]Instructions can be found at https://oit.ua.edu/service/mybama/[/wpex]
- [wpex more=”How do I activate and install and activate DUO mobile app?” less=”How do I activate and install and activate DUO mobile app?”]Instructions can be found at https://oit.ua.edu/service/duo/[/wpex]
- [wpex more=”Does it matter if I approve DUO by either dragging down or the display and selecting Approve or tapping the display and selecting Approve?” less=”Does it matter if I approve DUO by either dragging down or the display and selecting Approve or tapping the display and selecting Approve?”]Either method will successfully complete DUO authentication.[/wpex]
- [wpex more=”How do I verify my Android phone device version and software?” less=”How do I verify my Android phone device version and software?”]
- From your device tap: Settings ⇒ About Phone ⇒ Software Information
- To update, from your device tap: Settings ⇒ General ⇒ Software Update ⇒ Download ⇒ Install ⇒ Passcode may be required. Your device will display the estimated download time.[/wpex]
- [wpex more=”My country does not support Google Wallet, what should I do?” less=”My country does not support Google Wallet, what should I do?”]Reset your region to the U.S. by following these instructions https://support.google.com/paymentscenter/answer/9037801?hl=en[/wpex]
- [wpex more=”I have questions about my Google Wallet account?” less=”I have questions about my Google Wallet account?”]Please visit https://support.google.com/pay?p=campusid[/wpex]
- [wpex more=”Will I need to activate my Android Phone for each semester term?” less=”Will I need to activate my Android Phone for each semester term?”]As long as your UA enrollment term meets eligibility requirements, the device you have activated will remain current.[/wpex]
- [wpex more=”Can I use the remove option under eAccounts to remove my Action Card from Google Wallet on the Android Phone?” less=”Can I use the remove option under eAccounts to remove my Action Card from Google Wallet on the Android Phone?”]Yes, but we recommend the Remove Card option from the Google Wallet
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- From Google Wallet:
- Open Google Wallet
- Select your Campus ID from the available cards
- Tap on the (…) in the upper right corner of the screen
- Select Remove ID
- Confirm Remove ID
- From Google Wallet:
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- [wpex more=”I already have an eAccounts mobile app installed so will I need to update?” less=”I already have an eAccounts mobile app installed so will I need to update?”]Yes, you will need to install the updated version of eAccounts.[/wpex]
- [wpex more=”How do I update the eAccounts mobile app?” less=”How do I update the eAccounts mobile app?”]From your device tap: Google Play Store ⇒ Search and Select “eAccounts”. The store will prompt you to install any required updates.[/wpex]
- [wpex more=”How many Android devices can I add?” less=”How many Android devices can I add?”]You can add to one Android phone.[/wpex]
- [wpex more=”What happens if I lose my Android Phone? If I find it afterwards?” less=”What happens if I lose my Android Phone? If I find it afterwards?”]
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- During regular business hours contact Action Card at 205-348-2288 to notify us to deactivate the mobile credential Google Wallet for that device. After business hours or holidays, contact UAPD at 205-348-5454.
- To reactivate a found device that was suspended you will need to go to the Action Card Office during regular business hours as identity verification is required.
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- [wpex more=”My account balance(s) are not displaying?” less=”My account balance(s) are not displaying?”]If you have available funds that are not displaying please contact the Action Card Office at 205-348-2255 or email action.card@ua.edu. Business hours are Monday – Friday from 8 a.m. -5 p.m.[/wpex]
- [wpex more=”My account balance on my Android phone is displaying a different amount than my eAccounts balance?” less=”My account balance on my Android phone is displaying a different amount than my eAccounts balance?”]Check to see if your device is in Airplane Mode or any other service disruption has occurred. eAccounts will display your current account balance(s). [/wpex]
- [wpex more=”How do I verify my card is in my Google Wallet?” less=”How do I verify my card is in my Google Wallet?”]
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- In the eAccounts app ⇒ Tap on the icon to the right of your name ⇒ Tap “View in Google Wallet”
Your card will include your photo, UA classification of Student, Faculty or Staff, any Action Card and your College or Department employed[/wpex]
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- [wpex more=”If I leave or graduate The University of Alabama, what happens to my mobile credential?” less=”If I leave or graduate The University of Alabama, what happens to my mobile credential?”]When you no longer meet the eligibility requirements then your credential becomes inactive. If you transfer to another department or program on campus, your credential will update automatically. [/wpex]
- [wpex more=”I have a question not addressed on this site?” less=”I have a question not addressed on this site?”]Contact the Action Card Office at 205-348-2288 or email action.card@ua.edu. Business hours are Monday – Friday from 8 a.m. – 5 p.m. The Action Card Disclosure Statement can be found at http://actcard.ua.edu/wp-content/uploads/sites/27/2018/06/TC.pdf [/wpex]
- From your device tap: Settings ⇒ About Phone ⇒ Software Information