← back to Action Card in Google Wallet 

 

ACT Card in Google Wallet

FAQ’s    

 

• I am not having success adding my Action Card to Google Wallet. Who can help me?
  Contact the Action Card Office at 205-348-2288 or email action.card@ua.edu . Business hours are Monday – Friday from 8 a.m. – 5 p.m.

• How do I verify my term enrollment status?
  • Current Students: Financially cleared and your schedule is confirmed for the term plus your enrollment is Main Campus based
  • Orientation Students: Registration for a Bama Bound session plus an approved photo submittal
  • Employees: Current Payroll Action employment date

• I need to change or recover my myBama password?
  Instructions can be found at https://oit.ua.edu/service/mybama/

• How do I activate and install and activate DUO mobile app?
  Instructions can be found at https://oit.ua.edu/service/duo/

• Does it matter if I approve DUO by either dragging down or the display and selecting Approve or tapping the display and selecting Approve?
  Either method will successfully complete DUO authentication.

• How do I verify my Android phone device version and software?
  • From your device tap: Settings ⇒ About Phone ⇒ Software Information
    • To update, from your device tap: Settings ⇒ General ⇒ Software Update ⇒ Download ⇒ Install ⇒ Passcode may be required. Your device will display the estimated download time.

• My country does not support Google Wallet, what should I do?
  Reset your region to the U.S. by following these instructions https://support.google.com/paymentscenter/answer/9037801?hl=en

• I have questions about my Google Wallet account?
  Please visit https://support.google.com/pay?p=campusid

• Will I need to activate my Android Phone for each semester term?
  As long as your UA enrollment term meets eligibility requirements, the device you have activated will remain current.

• Can I use the remove option under eAccounts to remove my Action Card from Google Wallet on the Android Phone?
  Yes, but we recommend the Remove Card option from the Google Wallet 

  1. 1. From Google Wallet:
        1. Open Google Wallet
        2. Select your Campus ID from the available cards
        3. Tap on the (…) in the upper right corner of the screen
        4. Select Remove ID
        5. Confirm Remove ID

• I already have an eAccounts mobile app installed so will I need to update?
  Yes, you will need to install the updated version of eAccounts.

• How do I update the eAccounts mobile app?
  From your device tap: Google Play Store ⇒ Search and Select “eAccounts”. The store will prompt you to install any required updates.

• How many Android devices can I add?
  You can add to one Android phone.

• What happens if I lose my Android Phone? If I find it afterwards?
  • • During regular business hours contact Action Card at 205-348-2288 to notify us to deactivate the mobile credential Google Wallet for that device. After business hours or holidays, contact UAPD at 205-348-5454. 
    • To reactivate a found device that was suspended you will need to go to the Action Card Office during regular business hours as identity verification is required.

• My account balance(s) are not displaying?
  If you have available funds that are not displaying please contact the Action Card Office at 205-348-2255 or email action.card@ua.edu. Business hours are Monday – Friday from 8 a.m. -5 p.m.

• My account balance on my Android phone is displaying a different amount than my eAccounts balance?
  Check to see if your device is in Airplane Mode or any other service disruption has occurred.  eAccounts will display your current account balance(s).

• How do I verify my card is in my Google Wallet?
  • • In the eAccounts app ⇒ Tap on the icon to the right of your name ⇒ Tap “View in Google Wallet”

  Your card will include your photo, UA classification of Student, Faculty or Staff, any Action Card and your College or Department employed

• If I leave or graduate The University of Alabama, what happens to my mobile credential?
  When you no longer meet the eligibility requirements then your credential becomes inactive. If you transfer to another department or program on campus, your credential will update automatically.

• I have a question not addressed on this site?
  Contact the Action Card Office at 205-348-2288 or email action.card@ua.edu. Business hours are Monday – Friday from 8 a.m. – 5 p.m. The Action Card Disclosure Statement can be found at http://actcard.ua.edu/wp-content/uploads/sites/27/2018/06/TC.pdf