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ACT Card in Apple Wallet

FAQ’s    

 

• I am not having success adding my Action Card to Apple Wallet. Who can help me?
  Contact the Action Card Office at 205-348-2288 or email action.card@ua.edu . Business hours are Monday – Friday from 8 a.m. – 5 p.m.

• How do I verify my term enrollment status?
  • Current Students: Financially cleared and your schedule is confirmed for the term plus your enrollment is Main Campus based
  • Orientation Students: Registration for a Bama Bound session plus an approved photo submittal
  • Employees: Current Payroll Action employment date

• I need to change or recover my myBama password?

  Instructions can be found at https://oit.ua.edu/service/mybama/

• How do I activate and install and activate Duo mobile app?

  Instructions can be found at https://oit.ua.edu/service/duo/

• Does it matter if I approve DUO by either dragging down or the display and selecting Approve or tapping the display and selecting Approve?

  Either method will successfully complete DUO authentication.

• How do I verify my iPhone device version?
  • From your device tap: Settings ⇒ General ⇒ Software Update
    • If the iOS version listed is lower than the version listed in the chart above, you will need to update
    • To update, from your device tap: Download ⇒Install ⇒ Passcode may be required.  Your device will display the estimated download time.

• How do I verify my Apple Watch device version?
  • The Series # for your Apple Watch can be found on the back of the Watch
    • Note: The Series 0 Watch is not eligible for this program.

• How do I verify and/or update my Apple Watch software version?
  Instructions can be found at https://support.apple.com/en-us/HT204641

• Will I need to activate my iPhone or Apple Watch for the Spring term?
  As long as your UA enrollment term meets eligibility requirements, devices you have activated will remain current.

• Can I use the remove option under eAccounts to remove my Action Card from Apple Wallet on the iPhone and Apple Watch?
  Yes, but we recommend the Remove Card option from the Apple Wallet 

  1. From iPhone:
     1. Navigate to the Wallet app
     2. Tap (i) in the upper right corner of your card
     3. Scroll to the bottom and select Remove Card
     4. Eligible cardholders who have not exceeded their device limit can add their ACT Card back at any time
        (Devices are limited to one iPhone and one Apple Watch. Credentials are non-transferable and cannot be shared.)
  2. From Apple Watch:
     1. Navigate to the Watch app on your iPhone
     2. Scroll down and select Wallet & Apple Pay
     3. Tap on Action Card
     4. Scroll to the bottom and select Remove Card
     5. Eligible cardholders who have not exceeded their device limit can add their Action Card back at any time
  3. From eAccounts:
     1. Open the eAccounts Mobile App on your iPhone
     2. Tap “Continue to Sign In” and login with your myBama credentials
     3. Approve the DUO request 
     4. Click on your photo in the upper left corner
     5. Tap More Information under your authorized devices
     6. Tap “Add or Remove Campus ID” 
     7. Select device(s) to remove from your card
     8. Tap on the “Remove” in the pop-up box
     9. Tap on the Remove Card notification at the top of the screen or go to the Apple Wallet and tap “Remove Card” displayed under the Action Card
     10. Tap “Remove” in the pop-up box and the card will be removed from your Apple Wallet
     11. If you meet required criteria, you can add your card back to this device at any time

• For the Apple Watch, how do I enable Wrist Detection?
  On your iPhone, open My Watch app, tap Passcode, and make sure Wrist Detection is turned on.

• I have questions about my Apple ID and/or iCloud?
  Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud

• I already have an eAccounts mobile app installed so will I need to update?
  Yes, you will need to install the updated version of eAccounts.

• How do I update the eAccounts mobile app?
  From your device tap: App Store ⇒ Search and Select “eAccounts”

• How many Apple devices can I add?
  You can add to one iPhone and one Apple Watch.

• What happens if I lose my Apple iPhone or Watch? If I find it afterwards?
  • • Instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
    • During regular business hours contact Action Card at 205-348-2288 to notify us to deactivate the card in the Wallet for that device. After business hours or holidays, contact UAPD at 205-348-5454.
    • To reactivate a found device that was suspended you will need to go to the Action Card Office during regular business hours as identity verification is required.

• My account balance(s) are not displaying?
  If you have available funds that are not displaying please contact the Action Card Office at 205-348-2255 or email action.card@ua.edu. Business hours are Monday-Friday from 8 a.m. – 5 p.m.

• My Apple Watch account balance is not synched with my iPhone and eAccounts balance?
  Check to see if your device is in Airplane Mode or any other service disruption has occurred.  eAccounts will display your current account balance(s).

• Why can’t I double tap my side button with my phone locked like I usually would for Apple Pay to see my account balances?
  When Express Mode is on, double clicking the home button on an iPhone 8 and earlier and double clicking the side button on an iPhone X and later will not display your Action Card in your stack of passes for security reasons.

• Is Express Mode supported on the iPhone 6 and 6 Plus?
  No, but see next question below for access information.

• With an iPhone 6 or 6 Plus, how do I access Action Card in Wallet?
  On an iPhone 6 and 6 Plus, you can use it by double-clicking the Home button, then tapping your default payment card and selecting your student ID. Rest your finger on Touch ID to authenticate and hold the top of iPhone 6 or 6 Plus near the contactless reader.

• How do I verify my card is in my Apple Wallet?
  • iPhone: In the eAccounts app ⇒ Tap on the dropdown ∇ icon to the right of your name ⇒ Tap “View in Wallet” plus
  • Apple Watch: Open Watch app on your iPhone ⇒ Select Wallet & Apple Pay ⇒ Select Action Card.
  • Your card in Apple Wallet will default to Express Mode for both iPhone and Watch allowing you to use your card at a reader without a passcode, Touch ID or Face ID.
    iPhone 6 and iPhone 6 Plus does not support Express Mode and you will need to open the Wallet app, select your Action Card, and authenticate to use. Your card will include your photo, UA classification of Student, Faculty or Staff, any Action Card and your College or Department employed

• If I leave or graduate The University of Alabama, what happens to my mobile credential?
  When you no longer meet the eligibility requirements then your credential becomes inactive. If you transfer to another department or program on campus, your credential will update automatically.

• I have a question not addressed on this site?
  Contact the Action Card Office at 205-348-2288 or email action.card@ua.edu . Business hours are Monday – Friday from 8 a.m. – 5 p.m. The Action Card Disclosure Statement can be found at http://actcard.ua.edu/wp-content/uploads/sites/27/2018/06/TC.pdf