INFORMATION AND Q&A

Where is the Action Card Office and what are your hours?
Our office is located in 104 Student Services Center. We're open Monday-Friday from 8:00 a.m. until 5:00 p.m. and phones are answered Monday-Friday from 8:00 a.m. until 5:00 p.m. All University holidays are observed.

ACTION CARD OFFICE Box 870355 Tuscaloosa, AL 35487-0355 Phone (205) 348-2288 or Fax (205) 348-7900 Email: action.card@ua.edu

When do I have my Action Card made?
New students have their Action Card made during orientation. You'll go to the Action Card ID Production Table located in the University Supply Store in Ferguson Center to have your photo made. Once you are officially enrolled and financially cleared, your Action Card is ready to use.

How do I open a Bama Cash account on my Action Card?
Simply make a deposit and enjoy the ease of using your pre-paid Bama Cash account for payment at participating merchants. Each time you use your account you will receive your current available balance.

How can I or my parents add money to my Action Card Bama Cash debit account?
Once you've opened your Bama Cash account, adding money to your account is easy. You or your parents can make immediate deposits ONLINE. The University accepts cash, checks, Visa, MasterCard or Discover card. Deposits are also accepted at the Action Card office .Credit card deposits may also be called in to 348-2288 (local) or toll free 1-800-474-2288 during regular business hours. Cash deposits can be made at the Action Card Value Transfer Stations located in the lobby of Rose Towers residence hall, Ferguson Center and University Libraries.

What is the difference between Dining Dollars and Bama Cash debit accounts on the Action Card?
All undergraduate students with 9 or more hours will join our Dining Dollars program. A balance of $300 per fall and spring semester (and $100 per summer) is automatically billed to your account. These funds are available for use at all campus Bama Dining locations plus all Domino's Pizza, Buffalo Phil's, Crimson Cafe, Strip Tea's & Coffee and campus vending machines. Bama Cash accounts are optional. With a pre-deposit of funds, you can then use your Action Card to make purchases at participating locations both on and off campus.

My Action Card is lost (or stolen), what do I do?
Immediately report your card lost or stolen so that the card can be inactivated. During regular business hours call the Action card Office at (205) 348-2288, after hours or holidays call the UAPD at (205) 348-5454.

How do I get a replacement Action Card at any time of the day or night?
Replacement Action Cards are available during regular business hours at our office located in 104 Student Services Center at a cost of $25. The card fee is billed directly to your student account. Temporary cards are available after regular business hours or holidays from the UAPD located in New Hall at no charge. Temporary cards allow you to access your card services, including debit accounts, for one week. Temporary cards are also available if you believe you may find your card or, for example, simply left it at home during your last visit. Once again, temporary cards are valid for one week from issuance.

Can I withdraw money from my debit account(s)?
Withdrawal of cash funds are not permitted from any Action Card account.

What happens to money left in my debit accounts at the end of the year?
Bama Cash account funds automatically carry over from year to year ready for use at any time. Request for refunds are accepted between May 15 through July 1 each year. Refund requests are processed after the last day of final exams for the spring term with the refund applied to the student's account at the Office of Student Receivables. For students who have graduated or withdrawn requests for refunds are accepted at any time with refunds applied to the student's account at the Office of Student Receivables. Dining Dollars account funds remaining on the last day of exams for spring term will automatically be applied to a Bama Cash debit account for the student. Requests for refunds are accepted May 15 through July 1 each year. Refund requests are processed after the last day of final exams for the spring term with the refund applied to the student's account at the Office of Student Receivables.

The vending reader shows a different balance than my actual debit card balance. Is this a problem?
Vending reader debit card sales are limited to $20 per day for the cardholder protection. Each day your vending balance is reset to $20. The account value showing on the reader is the daily reduction from the $20 and not your actual debit account balance unless your account balance is $20 or less.

Electronic Fund Transfer Terms and Conditions.